Due to Globalization, Banking Sector in India facing tough competition among new arrival of foreign banks. It is an accepted fact that retaining and maintaining existing customer is more difficult task than attracting new customers. That’s why banking sector also give more importance to customer relationship management. Now a day, Information technology plays a vital role in banking sector with the help of technology advancement the bankers easily approach the customers and well informed about various products and services then ever, it also increased competition in every field of life.
